Our presence is entirely online and we answer support emails Monday to Friday, 10:00 am to 17:00 pm (GMT). However, we're constantly monitoring alerts and we'll try to address urgent issues during evenings and weekends, too.
We're more than happy to deal with any questions or enquiries you might have, but make sure you've read our FAQs in case we've already answered your question.
Send us a message using the form below and we'll reply as soon as possible.
Not at all. Your service will be fully managed by our seasoned web developers who will build and look after your entire installation. All we ever need from you is information about your idea, our monthly payments and to let us know if something ever goes wrong!
Of course. Support for your services is included in your package and we will happily help to fix any issues. We'll aim to rectify any problems on the same working day for peace of mind.
If you already have a website you should be familiar with what a Domain Name is. It's simply the string of characters you type into a browser to access your website (often called the URL). To make the most of our services you will need to register a shorter Domain Name (URL) that reflects your brand. We can help you out here, and provide some professional guidance and tips on finding short, good value Domain Names.
Please remember the cost of your chosen Domain Name is not included in our pricing, but we can invoice you separately and purchase this on your behalf.
In most cases, depending upon swift payment processing, we can have your service up and running in one to two weeks time. This does depend on which service you choose, how quickly you provide us with any resources we may need, and our current workload. Two weeks maximum is a safe bet though.
No, your URL shortener will not appear in Search Engines. This is a private installation for your eyes only, but any links utilising Short URLs you create can be used for any purpose and these may well appear in Search Engines.
We operate as a SAAS (software as a service) company and your installation will be developed and maintained in our cloud hosting environment. As a result of this, you won't receive any physical products during or after your contract.
If you cancel your monthly fee, your URL Shortener will be taken offline until you once again decide to renew your service. Please be aware that any Short URLs that have been created will cease to function whilst your URL Shortener is offline.
The Domain Name you use for your URL Shortener will be transferred to your control upon cancellation of your service.
Send us a message below. We'll be more than happy to help and you'll get a real human response shortly.
As we extend our partnership with Debadge Design, they have kindly taken over our online support on their own website, which you can access below.
Location: Northamptonshire, UK
Hours: 10:00-17:00 GMT
E-Mail: info (at) shorturls.co.uk